This hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version. Delivered over three days the course features lectures, discussion, team exercises and quizzes.
This ITIL Certification course qualifies for 24 PMI PDUs. All PMP credential holders will need to earn 60 PDUs per three-year cycle.
TARGET AUDIENCE
- Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff.
OBJECTIVES
At the end of the course, students will be able to:
- Explain all ITIL® process components, including goals, key terms, responsibilities, relationships, costs and benefits, and keys to success
- Prepare themselves to pass the ITIL® Foundation exam
- Leverage ITIL® concepts and practices in their daily work
