ITIL Intermediate Qualification: Release, Control and Validation
DESCRIPTION
The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications.
All ITIL® courses are in partnership with Ahead Technology.
TARGET AUDIENCE
- IT professionals
- Business managers
- Business process owners
- Individuals who require a deep understanding of the ITIL® Certificate in the Release, Control and
- Validation processes and of how it may be used to enhance the quality of IT service support
- within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL®, and
- who need to be informed about, and thereafter contribute to, an ongoing service improvement
- programme
- Operational staff involved in change management, release and deployment management,
- service validation and testing, service asset and configuration management, request fulfillment,
- change evaluation and knowledge management, and who wish to enhance their role-based
- capabilities
- Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and
- wish to advance to higher level ITIL® certifications
- Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this
- qualification can be one of the prerequisite modules
- Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for
- which the ITIL® Expert is a prerequisite.
OBJECTIVES
At the end of the course, students will be able to:
- Change management
- Service asset and configuration management
- Service validation and testing
- Release and deployment management
- Request fulfilment
- Change evaluation
- Knowledge management
1) Introduction to release, control and validation (RCV)
- The purpose, objectives and scope of service transition lifecycle phase
- The RCV processes in relation to service transition
- Activities related to overall transition planning and ongoing support
- The end-to-end process flow for change management , including its policies, design strategy, concepts, activities, and interfaces with other processes
- A measurement model and the metrics that would be used to support change management within RCV practices
- The benefits and business value that can be gained from change management and the challenges and risks to be managed
- The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
- A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
- The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed
- The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
- Test modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
- A measurement model and the metrics that would be used to support service validation and testing within RCV practices
- The benefits and business value that can be gained from SVT and the challenges and risks to be managed
- The end-to-end process flow for release and deployment management , including its policies, concepts, phases, activities and interfaces with other processes
- Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality
- A measurement model and the metrics that would be used to support release and deployment management within RCV practices
- The benefits and business value that can be gained from release and deployment management
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