• The Essential Guide to ITIL Framework and Processes (What's New in ITIL 4)
    When: 12 Nov 2019, 12:00 pm - 1:00 pm Eastern Time (USA)
    Summary: Many people are most likely heard the term "ITIL," but much less likely to have been involved in the rigorous process of implementing IT best practices to assist in aligning IT services with customer and business needs. As we all know, the theory of IT best practices is easy but the practice is much harder.  Tough questions abound in practical implementation, such as: A.  Why should we implement a framework when what we do doesn't seem to be broken? B.  How can we justify the expense of implementing "best practices" when the wheels are barely sometimes staying on the cart?...