Date(s) - Dec 06, 2018
12:00 pm - 1:00 pm
Eastern Time (USA)
As the NEW ITIL4 is being introduced to the industry, there are many things that new and existing users need to understand. This webinar will introduce you the new ITIL4 structure, and differences with the current ITIL 2011 version. It will also answer the questions:
What is ITIL (really)?
These are the questions that are often not as easily answered. So, we offer this 1 hour webinar to help you cut through the noise and get answers to these questions. And, equally or more importantly: WHAT ITIL (CAN) MEAN (AND DO) FOR YOU!
For those new to the subject, the IT Infrastructure Library (ITIL) is a set of detailed practices for IT service management that focuses on aligning IT services with the needs of business. In its current form, ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. This webinar will give you a solid understanding of what ITIL is all about, including its newest incarnation.
Come join us and Nasser El-Batal, a leading expert in the field.
Nasser has 25 years of experience in IT Service Management Consulting, Training and Coaching deliveries and a successful record of managing Information Technology Professional Services. He is good in strategic, tactical and operational matters associated with the Information Technology industry. He is specialized in Enterprise Architecture – ITIL, COBIT and TOGAF. He is result oriented, with initiative and strong leadership ability. He has delivered hundreds of best practices training courses at different levels of certification. He has worked with a diverse worldwide audience of public and private sector organizations of different core competencies; he is well known by the different accreditors and examination institutes.