TOGAF, ITIL, COBIT, Governance and Related IT Management Frameworks – Starweaver
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ITIL Foundation 4 Certification Program

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student

ITIL Foundation 4 Certification Program

40 hours ♦ All Levels

In this hands-on course, delegates you get a full understanding of the lifecycle of managing IT services to facilitate business change, transformation and growth. The program will prepare delegates to become solid practitioners of ITIL (short for “IT Infrastructure Library”), including being able to apply the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned

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In this hands-on course, delegates you get a full understanding of the lifecycle of managing IT services to facilitate business change, transformation and growth....

ITIL Foundation 4 Certification Program

40 hours ♦ All Levels

In this hands-on course, delegates you get a full understanding of the lifecycle of managing IT services to facilitate business change, transformation and growth. The program will prepare delegates to become solid practitioners of ITIL (short for “IT Infrastructure Library”), including being able to apply the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned

More DetailsI'M INTERESTED

ITIL Foundation 4 Certification Program

40 hours ♦ All Levels

In this hands-on course, delegates you get a full understanding of the lifecycle of managing IT services to facilitate business change, transformation and growth. The program will prepare delegates to become solid practitioners of ITIL (short for “IT Infrastructure Library”), including being able to apply the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned

More DetailsI'M INTERESTED

Effective Business Continuity Governance  and Compliance for Financial Institutions  

0
student

Effective Business Continuity Governance  and Compliance for Financial Institutions  

16 hours ♦ All Levels

Financial institutions are not only required to put into effect business continuity and  disaster recovery arrangements but also to have the appropriate level of governance of  their BCM program overseen by senior management.  Effective BCM governance includes  having in place a suitable program structure, communication framework, policies,  standards, compliance measurements and reporting. This two‐day course is designed specifically for intermediate and advanced BCM  practitioners and business managers to help them improve the governance and  sustainability of their BCM programs, and to better understand, plan, and manage the  challenges arising from customers’ demands, changing international standards and  practices, and regulatory / compliance requirements on business continuity in the financial  services sector. At the end of the program, participants will also gain insights into how operational risk tools  can be applied for identifying inherent and residual risks within the BCM program and the  development of risk mitigating factors. TARGET AUDIENCE Mid to senior‐level management with experience in managing and implementing BCM  program, including Chief Operating / Administrative / Risk Officers, Experienced BCM  executives and managers, Business Heads and Business Line BCM Coordinators, and Internal  Audit and Compliance Officers / managers OBJECTIVES At the end of this course, you will be able to:ƒ Understand the BCM operational and compliance requirements in the financial services  sector and how to implement an appropriate BCM governance framework to meet these  requirements   ƒ Be able to carry out a risk‐based internal assessment into the ‘soundness’ of their BCM  programs in line with today’s heightened threat environment, demands from customers  and regulatory expectations  ƒ Have the tools and techniques to ensure that the business continuity agenda is  appropriately reported, discussed, monitored and tracked in a systematic manner.

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Financial institutions are not only required to put into effect business continuity and  disaster recovery arrangements but also to have the appropriate level of governance of  their BCM program overseen by senior management.  Effective BCM governance includes  having in place a suitable program structure, communication framework, policies,  standards, compliance measurements and reporting. This two‐day course is designed specifically for intermediate and advanced BCM  practitioners and business managers to help them improve the governance and  sustainability of their BCM programs, and to better understand, plan, and manage the  challenges arising from customers’ demands, changing international standards and  practices, and regulatory / compliance requirements on business continuity in the financial  services sector. At the end of the program, participants will also gain insights into how operational risk tools  can be applied for identifying inherent and residual risks within the BCM program and the  development of risk mitigating factors. TARGET AUDIENCE Mid to senior‐level management with experience in managing and implementing BCM  program, including Chief Operating / Administrative / Risk Officers, Experienced BCM  executives and managers, Business Heads and Business Line BCM Coordinators, and Internal  Audit and Compliance Officers / managers OBJECTIVES At the end of this course, you will be able to:ƒ Understand the BCM operational and compliance requirements in the financial services  sector and how to implement an appropriate BCM governance framework to meet these ...

Effective Business Continuity Governance  and Compliance for Financial Institutions  

16 hours ♦ All Levels

Financial institutions are not only required to put into effect business continuity and  disaster recovery arrangements but also to have the appropriate level of governance of  their BCM program overseen by senior management.  Effective BCM governance includes  having in place a suitable program structure, communication framework, policies,  standards, compliance measurements and reporting. This two‐day course is designed specifically for intermediate and advanced BCM  practitioners and business managers to help them improve the governance and  sustainability of their BCM programs, and to better understand, plan, and manage the  challenges arising from customers’ demands, changing international standards and  practices, and regulatory / compliance requirements on business continuity in the financial  services sector. At the end of the program, participants will also gain insights into how operational risk tools  can be applied for identifying inherent and residual risks within the BCM program and the  development of risk mitigating factors. TARGET AUDIENCE Mid to senior‐level management with experience in managing and implementing BCM  program, including Chief Operating / Administrative / Risk Officers, Experienced BCM  executives and managers, Business Heads and Business Line BCM Coordinators, and Internal  Audit and Compliance Officers / managers OBJECTIVES At the end of this course, you will be able to:ƒ Understand the BCM operational and compliance requirements in the financial services  sector and how to implement an appropriate BCM governance framework to meet these  requirements   ƒ Be able to carry out a risk‐based internal assessment into the ‘soundness’ of their BCM  programs in line with today’s heightened threat environment, demands from customers  and regulatory expectations  ƒ Have the tools and techniques to ensure that the business continuity agenda is  appropriately reported, discussed, monitored and tracked in a systematic manner.

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Effective Business Continuity Governance  and Compliance for Financial Institutions  

16 hours ♦ All Levels

Financial institutions are not only required to put into effect business continuity and  disaster recovery arrangements but also to have the appropriate level of governance of  their BCM program overseen by senior management.  Effective BCM governance includes  having in place a suitable program structure, communication framework, policies,  standards, compliance measurements and reporting. This two‐day course is designed specifically for intermediate and advanced BCM  practitioners and business managers to help them improve the governance and  sustainability of their BCM programs, and to better understand, plan, and manage the  challenges arising from customers’ demands, changing international standards and  practices, and regulatory / compliance requirements on business continuity in the financial  services sector. At the end of the program, participants will also gain insights into how operational risk tools  can be applied for identifying inherent and residual risks within the BCM program and the  development of risk mitigating factors. TARGET AUDIENCE Mid to senior‐level management with experience in managing and implementing BCM  program, including Chief Operating / Administrative / Risk Officers, Experienced BCM  executives and managers, Business Heads and Business Line BCM Coordinators, and Internal  Audit and Compliance Officers / managers OBJECTIVES At the end of this course, you will be able to:ƒ Understand the BCM operational and compliance requirements in the financial services  sector and how to implement an appropriate BCM governance framework to meet these  requirements   ƒ Be able to carry out a risk‐based internal assessment into the ‘soundness’ of their BCM  programs in line with today’s heightened threat environment, demands from customers  and regulatory expectations  ƒ Have the tools and techniques to ensure that the business continuity agenda is  appropriately reported, discussed, monitored and tracked in a systematic manner.

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TOGAF 9.1 Level 1 and Level 2

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student

TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency. TOGAF...

TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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TOGAF 9.1 Certified-Combined Program

0
student

TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

More DetailsI'M INTERESTED

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency. TOGAF...

TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

More DetailsI'M INTERESTED

TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

More DetailsI'M INTERESTED

ITIL Intermediate Qualification: Planning, Protection and Optimization

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student

ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream,...

ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Release, Control and Validation

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student

ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsI'M INTERESTED

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream,...

ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Service Transition

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student

ITIL Service Transition

24 hours ♦ All Levels

This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service...

ITIL Service Transition

24 hours ♦ All Levels

This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Transition

24 hours ♦ All Levels

This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Strategy

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student

ITIL Service Strategy

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the...

ITIL Service Strategy

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Strategy

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Design

0
student

ITIL Service Design

24 hours ♦ All Levels

This ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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This ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service...

ITIL Service Design

24 hours ♦ All Levels

This ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Design

24 hours ♦ All Levels

This ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Managing Across the Lifecycle

0
student

ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

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The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply...

ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

More DetailsI'M INTERESTED

ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

More DetailsI'M INTERESTED

ITIL ITSM 2011 Foundation Certification

0
student

ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

This hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

More DetailsI'M INTERESTED

This hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set...

ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

This hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

More DetailsI'M INTERESTED

ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

This hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

More DetailsI'M INTERESTED

ITIL Intermediate Qualification: Operational Support and Analysis

0
student

ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

 The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsI'M INTERESTED

 The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream,...

ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

 The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsI'M INTERESTED

ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

 The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Continual Service Improvement

0
student

ITIL Continual Service Improvement

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsI'M INTERESTED

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the...

ITIL Continual Service Improvement

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsI'M INTERESTED

ITIL Continual Service Improvement

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsI'M INTERESTED

ITIL 2011 Intermediate Qualification: Service Operation

0
student

ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

More DetailsI'M INTERESTED

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from...

ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

More DetailsI'M INTERESTED

ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

More DetailsI'M INTERESTED

ITIL Intermediate Qualification: Service Offerings and Agreements

0
student

ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsI'M INTERESTED

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream,...

ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsI'M INTERESTED
Title
Level
Length

ITIL Foundation 4 Certification Program

40 hours ♦ All Levels

In this hands-on course, delegates you get a full understanding of the lifecycle of managing IT services to facilitate business change, transformation and growth. The program will prepare delegates to become solid practitioners of ITIL (short for “IT Infrastructure Library”), including being able to apply the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned

More DetailsI'M INTERESTED

Effective Business Continuity Governance  and Compliance for Financial Institutions  

16 hours ♦ All Levels

Financial institutions are not only required to put into effect business continuity and  disaster recovery arrangements but also to have the appropriate level of governance of  their BCM program overseen by senior management.  Effective BCM governance includes  having in place a suitable program structure, communication framework, policies,  standards, compliance measurements and reporting. This two‐day course is designed specifically for intermediate and advanced BCM  practitioners and business managers to help them improve the governance and  sustainability of their BCM programs, and to better understand, plan, and manage the  challenges arising from customers’ demands, changing international standards and  practices, and regulatory / compliance requirements on business continuity in the financial  services sector. At the end of the program, participants will also gain insights into how operational risk tools  can be applied for identifying inherent and residual risks within the BCM program and the  development of risk mitigating factors. TARGET AUDIENCE Mid to senior‐level management with experience in managing and implementing BCM  program, including Chief Operating / Administrative / Risk Officers, Experienced BCM  executives and managers, Business Heads and Business Line BCM Coordinators, and Internal  Audit and Compliance Officers / managers OBJECTIVES At the end of this course, you will be able to:ƒ Understand the BCM operational and compliance requirements in the financial services  sector and how to implement an appropriate BCM governance framework to meet these  requirements   ƒ Be able to carry out a risk‐based internal assessment into the ‘soundness’ of their BCM  programs in line with today’s heightened threat environment, demands from customers  and regulatory expectations  ƒ Have the tools and techniques to ensure that the business continuity agenda is  appropriately reported, discussed, monitored and tracked in a systematic manner.

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All level
32 hours

TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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All level
24 hours

ITIL Service Transition

24 hours ♦ All Levels

This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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All level
24 hours

ITIL Service Strategy

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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All level
24 hours

ITIL Service Design

24 hours ♦ All Levels

This ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

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ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

This hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

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ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

 The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Continual Service Improvement

24 hours ♦ All Levels

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

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ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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