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Kanban Management Professional

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Kanban Management Professional

16 hours ♦ All Levels

DESCRIPTIONThe Kanban method is an evolutionary approach to change and change management by starting with what you already do; respecting current roles; responsibilities and job titles; encouraging acts of leadership at all levels, and agreeing to pursue incremental, evolutionary change that evolves business processes using a Kaizen approach that reduces the risks associated with complex change programs. Participants will gain

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DESCRIPTION The Kanban method is an evolutionary approach to change and change management by starting with what you already do; respecting current roles; responsibilities...

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Kanban Management Professional

16 hours ♦ All Levels

DESCRIPTIONThe Kanban method is an evolutionary approach to change and change management by starting with what you already do; respecting current roles; responsibilities and job titles; encouraging acts of leadership at all levels, and agreeing to pursue incremental, evolutionary change that evolves business processes using a Kaizen approach that reduces the risks associated with complex change programs. Participants will gain

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Kanban Management Professional

16 hours ♦ All Levels

DESCRIPTIONThe Kanban method is an evolutionary approach to change and change management by starting with what you already do; respecting current roles; responsibilities and job titles; encouraging acts of leadership at all levels, and agreeing to pursue incremental, evolutionary change that evolves business processes using a Kaizen approach that reduces the risks associated with complex change programs. Participants will gain

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Leading the Lean-Agile Software Enterprise with the Scaled Agile Framework

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Leading the Lean-Agile Software Enterprise with the Scaled Agile Framework

16 hours ♦ All Levels

DESCRIPTIONThis two-day course teaches the Lean-Agile principles and practices of the Scaled Agile Framework (SAFe). You will learn how to execute and release value through Agile Release Trains, how to build an Agile Portfolio, and how to lead a Lean-Agile transformation at enterprise scale. You will gain an understanding of the Lean-Agile mindset and how to apply the principles and

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DESCRIPTION This two-day course teaches the Lean-Agile principles and practices of the Scaled Agile Framework (SAFe). You will learn how to execute and release...

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Leading the Lean-Agile Software Enterprise with the Scaled Agile Framework

16 hours ♦ All Levels

DESCRIPTIONThis two-day course teaches the Lean-Agile principles and practices of the Scaled Agile Framework (SAFe). You will learn how to execute and release value through Agile Release Trains, how to build an Agile Portfolio, and how to lead a Lean-Agile transformation at enterprise scale. You will gain an understanding of the Lean-Agile mindset and how to apply the principles and

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Leading the Lean-Agile Software Enterprise with the Scaled Agile Framework

16 hours ♦ All Levels

DESCRIPTIONThis two-day course teaches the Lean-Agile principles and practices of the Scaled Agile Framework (SAFe). You will learn how to execute and release value through Agile Release Trains, how to build an Agile Portfolio, and how to lead a Lean-Agile transformation at enterprise scale. You will gain an understanding of the Lean-Agile mindset and how to apply the principles and

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TOGAF 9.1 Level 1 and Level 2

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TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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DESCRIPTION TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency....

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TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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TOGAF 9.1 Certified-Combined Program

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TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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DESCRIPTION TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency....

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TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

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ITIL Intermediate Qualification: Planning, Protection and Optimization

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ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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DESCRIPTION The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability...

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ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Release, Control and Validation

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ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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DESCRIPTION The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability...

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ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Service Transition

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ITIL Service Transition

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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DESCRIPTION This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the...

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ITIL Service Transition

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Transition

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Strategy

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ITIL Service Strategy

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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DESCRIPTION This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of...

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ITIL Service Strategy

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Strategy

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Design

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ITIL Service Design

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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DESCRIPTION This ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the...

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ITIL Service Design

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Service Design

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL Managing Across the Lifecycle

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ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

DESCRIPTIONThe Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

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DESCRIPTION The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to...

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ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

DESCRIPTIONThe Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

More DetailsEnquire Now

ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

DESCRIPTIONThe Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

More DetailsEnquire Now

ITIL ITSM 2011 Foundation Certification

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ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

DESCRIPTIONThis hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

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DESCRIPTION This hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a...

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ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

DESCRIPTIONThis hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

More DetailsEnquire Now

ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

DESCRIPTIONThis hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

More DetailsEnquire Now

ITIL Intermediate Qualification: Operational Support and Analysis

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student
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ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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DESCRIPTION The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability...

Enquire Now

ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsEnquire Now

ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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ITIL Continual Service Improvement

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student
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ITIL Continual Service Improvement

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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DESCRIPTION This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of...

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ITIL Continual Service Improvement

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsEnquire Now

ITIL Continual Service Improvement

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

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ITIL 2011 Intermediate Qualification: Service Operation

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ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

DESCRIPTIONITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

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DESCRIPTION ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn...

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ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

DESCRIPTIONITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

More DetailsEnquire Now

ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

DESCRIPTIONITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

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ITIL Intermediate Qualification: Service Offerings and Agreements

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student
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ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

DESCRIPTIONThe ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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DESCRIPTION The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability...

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ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

DESCRIPTIONThe ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsEnquire Now

ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

DESCRIPTIONThe ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

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Level
Length
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Kanban Management Professional

16 hours ♦ All Levels

DESCRIPTIONThe Kanban method is an evolutionary approach to change and change management by starting with what you already do; respecting current roles; responsibilities and job titles; encouraging acts of leadership at all levels, and agreeing to pursue incremental, evolutionary change that evolves business processes using a Kaizen approach that reduces the risks associated with complex change programs. Participants will gain

More DetailsEnquire Now
Enquire Now

Leading the Lean-Agile Software Enterprise with the Scaled Agile Framework

16 hours ♦ All Levels

DESCRIPTIONThis two-day course teaches the Lean-Agile principles and practices of the Scaled Agile Framework (SAFe). You will learn how to execute and release value through Agile Release Trains, how to build an Agile Portfolio, and how to lead a Lean-Agile transformation at enterprise scale. You will gain an understanding of the Lean-Agile mindset and how to apply the principles and

More DetailsEnquire Now
Enquire Now

TOGAF 9.1 Level 1 and Level 2

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

More DetailsEnquire Now
Enquire Now

TOGAF 9.1 Certified-Combined Program

32 hours ♦ All Levels

DESCRIPTIONTOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to

More DetailsEnquire Now
Enquire Now

ITIL Intermediate Qualification: Planning, Protection and Optimization

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsEnquire Now
Enquire Now

ITIL Intermediate Qualification: Release, Control and Validation

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsEnquire Now
All level
24 hours
Enquire Now

ITIL Service Transition

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsEnquire Now
All level
24 hours
Enquire Now

ITIL Service Strategy

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsEnquire Now
All level
24 hours
Enquire Now

ITIL Service Design

24 hours ♦ All Levels

DESCRIPTIONThis ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsEnquire Now
Enquire Now

ITIL Managing Across the Lifecycle

40 hours ♦ All Levels

DESCRIPTIONThe Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL

More DetailsEnquire Now
Enquire Now

ITIL ITSM 2011 Foundation Certification

24 hours ♦ All Levels

DESCRIPTIONThis hands on, instructor led, ITIL Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under

More DetailsEnquire Now
Enquire Now

ITIL Intermediate Qualification: Operational Support and Analysis

40 hours ♦ All Levels

DESCRIPTIONThe ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsEnquire Now
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ITIL Continual Service Improvement

24 hours ♦ All Levels

DESCRIPTIONThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based

More DetailsEnquire Now
Enquire Now

ITIL 2011 Intermediate Qualification: Service Operation

24 hours ♦ All Levels

DESCRIPTIONITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL v3 Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to

More DetailsEnquire Now
Enquire Now

ITIL Intermediate Qualification: Service Offerings and Agreements

40 hours ♦ All Levels

DESCRIPTIONThe ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the

More DetailsEnquire Now