ITIL is a set of IT service management practices that focuses on aligning IT services with the needs of business. ITIL stands for “Information Technology Infrastructure Library” and is recognized globally as the leading framework for IT service management (ITSM). ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. ITIL has been adopted by numerous successfully and high profile organizations globally including IBM, NASA and HSBC.
Successfully adopting and adapting to ITIL can help you improve services by helping you:
Manage business risk and service disruption or failure
Improve and develop positive relationships with your customers by delivering efficient services that meet client needs
Establish cost-effective systems for managing demand for your services
Support business change while preserving a stable service environment
The ITIL framework is a global leader in service management best practices. Wonder why top performing organizations around the world are implementing ITIL? Here are a few of the many reasons:
1. ITIL Improves Customer Relationships
ITIL was created in order to enable firms to shift their focus to customer needs and user experience rather than concentrating all time and resources on technology issues. With more attention focused on customers, the firm is able to establish stronger and more trusted relationships.
2. ITIL provides better reliability and enhanced quality of service
By adopting standards that are proven to work, service providers can more easily deliver services consistently to the agreed service levels, efficiently and effectively. Support teams can restore service faster, reducing downtime and disruption. Service providers are also more capable of meeting their service levels, contractual, regulatory and legal compliance requirements.
3. ITIL Optimizes of service delivery across the supply chain
ITIL offers significant opportunities for simplification and standardization across trading partners. ITIL provides processes and models to help service providers to work with their business, customers, users and suppliers to make sound business decisions on investment opportunities, cost optimization, management of risks and priorities for improvement. Typical benefits from implementing ITIL best practices are: reduced support costs by 30%, increased incidents fixed at first call by 20%, and increased value from service portfolio, with reduced cost and risk.
4. ITIL provides firms with a sustainable competitive advantage
ITIL provides the firms that adopt it with competitive advantage through value creation and agile change. Through use of ITIL’s service lifecycle practices, organizations can focus on delivering value to the customer and quickly adopt change for the business and IT. Defining and managing the customer and service portfolios allows for successful business transformation and growth.
Competitive advantages provided by ITIL are: reduction in cycle time for projects and changes by 30% to 50%; increased success rate of change and reduction in risk from unplanned and late changes
To better learn how to derive the greatest value from ITIL, tune into our free hour long webinar led by one of the leading experts in the fields, Nasser El-Batal. Nasser will show you how ITIL can and should be used to best benefit your business.
Save your seat on Tuesday December 6th, at 12pm [EST, USA] by clicking here: